When you order on hortipak.co.uk your requirements are processed automatically.
If an order contains products that are in stock the requirements are automatically transferred to our distribution team's wireless warehousing handsets, so that they can pick, pack and despatch according to due date. This process can take up to 2 working days depending on the volume of orders we receive, however we aim always to ship products that are in stock within 2 working days regardless of demand.
If an order contains products that are out of stock a restocking requirement is automatically triggered and planned to a production run. This process can take approximately 10 working days as various requirements are collated; we are always working hard to reduce this lead time.
When you order a Stock on Demand item (indicated by * on our e-Store and in our printed Variety List), you will receive an order confirmation within one working day of placing your order. We will print your labels and despatch them out to you within 5 working days of your order confirmation.