How to use our E-store
Step 1 - Search: type what you want to find into the search box in the top right of the screen e.g. pansy, hortipak.co.uk will start to guess what you are looking for, hit enter to see a list of results. If there are too many results type another associated word e.g. matrix, red etc. and hortipak.co.uk will filter the results again. You can keep filtering until you find the exact varieties you are looking for. You can then click the description to open up that variety and choose a quantity to order by either typing into the box or sliding the bar. You see more info about the product by clicking 'more information', or view the label images by clicking the picture. The site will automatically round the quantity to the bundle size of that product. The site will also offer alternative products for you - just click the light bulb next to the product.
Step 2 - Ordering: Once you've completed adding all your varieties to the cart click 'Checkout' to review and confirm your order, the delivery types and expected dates. At this stage you'll need to log in using your chosen email address and password, or to register with the site. We can provide a free email address if you don't currently have one. You can also choose delivery and billing addresses and take note of the expected delivery dates. Select your address to continue.
Step 3 - Payment Details: It is possible to pay using a credit card, or apply for an invoice account. You can also enter offer codes at this stage.
Step 4 - Confirmation of Order Details: this is the place to check the details of your order and confirm it to us. You can enter a preferred delivery date at this stage (the site will offer realistic dates) as well as any other special instructions. Once your order is complete and accurate make sure that the 'terms' box is checked, and also check the split delivery box confirmation if necessary. Then click Submit Order To Us to finalise.
You can also hover your mouse in various places to bring up tips. • You can view and amend your account details and order history/status at any time by logging in and clicking 'My Account Home'. • hortipak.co.uk learns the types of products you like to order over time and suggests similar products for you, the more you use it the better it gets. We'll also be working on recommended alternative products to help you make a complete order every time. • If we dont have your chosen variety available please email firstname.lastname@example.org and if we get enough messages we'll consider putting it into stock.